Customer Support

ION Science is renowned for our exceptional level of customer service & support

Our experienced Technical & Applications support team are available to help and guarantee a fast response to all customer enquiries, minimising any downtime of your instrument. Here, customers also have access to support material such as FAQs, how to register your instrument for extended warranty, and how to return your instrument to us for annual service and re-calibration.

Technical & Applications Support

ION Science takes pride in offering outstanding support to all our customers

Whether you are an ION Science Distributor or a user of our instruments, we have a dedicated Technical & Applications support team on-hand to answer any questions and enquiries regarding your instrument, or its use within specific applications. We guarantee a fast response, and aim to deal with your enquiry as efficiently and effectively as possible.

In addition to our in-house customer support team ION Science Distributors & Authorised Service Centres are located around the globe, trained and qualified to the same high standards.

Contact Support

Do you need support?

For customer support please contact a member of our expert support team who will be happy to help.

Contact Support


Here we have collated the most frequently asked support questions for your ION Science gas detector.


Have you registered your instrument?

Register your gas detection instrument and receive up to five years extended warranty, for free!

Service & Calibration of your gas detector

We recommend returning your gas detection instruments annually for service and re-calibration to ensure they continue to provide you with accurate, reliable results and that they maintain their extended warranty.

Our qualified engineers are on hand to provide you with the repair, maintenance and calibration of your instrument, with fast turnaround to minimise downtime.

Your instrument can be returned to an ION Science Authorised Service Centre in your area, or to the ION Science Head Office.

Find out more

Safe disposal of your instrument

ION Science offers safe disposal of your old instrument as part of our WEEE compliance scheme, the instruments are broken down, recycled, or disposed of appropriately. Contact us to return your instrument for safe disposal.

Safely dispose of your instrument

Support Documents

Here you can gain access to a number of service and support documents and files. The following documents are also available here:

Support Documents

Support Videos

For your convenience we have created a series of short videos for immediate support to prevent unnecessary downtime of your ION Science gas detection equipment.

Support Videos

Instrument Software

Please install the latest software version to ensure you are up to date.

Instrument Gas Table

Please install the latest version of the Instrument Gas Table.